Q1. How do I order?
A1. After you have browsed our portfolio for inspiration and have possibly ordered a sample, please fill our our
CONSULTATION & ESTIMATE REQUEST FORM. We will follow up with you in one business day in regards to your stationery needs.
Q2. How many invitations should I order?
A2. The number of invitation suites that you need is the amount of invitations you will be sending to an individual household. We always recommend ordering between 15-20 extra invitation suites to cover any last minute guests and for keepsakes.
Q3. How long is the process? [From point of approval to shipment]
A3. Our turn around time varies depending on the order and will be outlined in your contract. However a typical timeline for a couture invitation suite of 100 invitations is 4 to 6 weeks of production after we receive your signature of approval, and payment in full.
Q4. When should I place my invitation order?
A4. Plan on contacting us as soon as you have secured your date and venu as we book only 4 clients a month and our schedule books up almost a year in advance. Ideally, plan on contacting us between 6-8 months prior to your wedding to set your booking with us. This allows enough time to offer a free consultation, estimate, design, print, production and shipment of your stationery to arrive at your doorstep approximately 3 months prior to your wedding. [We can work on a shorter time line should our schedule accommodate additional bookings, however an expedited up-charge of 50% of your order total will be necessary for any orders requiring a turnaround of less than 4 weeks]
Q5. When should I mail my invitations?
A5. Plan on mailing your invitations 6-8 weeks prior to your wedding date for local weddings, and 8-10 weeks for destination weddings. If your wedding is over a holiday or busy vacationing periods, we recommend mailing invitations between 8-10 weeks prior to the wedding.
Q1. What type of payment methods are accepted?
A1. All payments are accepted via PayPal, allowing you to pay instantly with your debit or credit card. Visa, MasterCard, American Express, and Discover are accepted. PayPal is a quick, easy and secure process. You do not need a PayPal account to make a payment.
Q2. Will I be charged sales tax on my order?
A2. Pennsylvania residents will be charged in-state sales tax on their order(s). Out of state orders are not applicable to be charged sales tax.
Q3. When will my credit card be charged?
A3. After you review, sign, and send your estimate and contract, you will be required to pay a 50% deposit. [view more information about the entire ordering process
here]
Q4. What are your prices?
A4. Since all of the work we produce in our couture service is designed from scratch, and the needs of each client and design differs, it is impossible to set a fixed price to list. However, you can view our core 2011 pricing catalog
click here. When you schedule your free consultation, include your budget as we would be happy to work with you to figure out the best design package that fits your needs! Generally speaking wedding invitations and ensemble stationery makes up 5-10% of your wedding budget. It is just as important as your flowers, lighting, decor and table linens as it not only sets the tone for your wedding but helps tie everything together on your special day.
Q5. What are your payment terms?
A5. Once you accept the terms in your contract and estimate, we require a 50% non-refundable deposit to secure you in our schedule and start your design process. When you send your final approved proof, we require the remaining balance before we can begin any printing or production.
Q6. What is your cancellation and return policy?
A6. Cancellation: Cancellations made before final proof approval will be subject to your 50% non-refundable deposit, plus any additional design fees charged.[i.e. extra proofs/hard copy proofs etc.] to be retained by Invitations of Elegance. Orders cancelled after final proof approval will not receive a refund.
Refund: Due to the customized nature of our products, we do not accept returns or refunds. Rest assured, we believe in providing our customers nothing short of breathtakingly beautiful stationery with the highest quality products. Our stationery is individually hand crafted and carefully inspected before we package and ship to you. Please be sure to carefully examine your order as soon as it arrives! Errors made by Invitations of Elegance will be corrected immediately, at no cost to you. Errors on your end, such as errors overlooked during the proofing process, must be corrected and reprinted at your expense. We will attempt to discount the reprinted order for you, if at all possible. We cannot repair, replace, or compensate for defective products if the complaint is submitted more than 10 days after the order has shipped.
Q7. Do you have a minimum order requirement?
A7. We do not have a minimum order requirement, nor do we require you to order in sets of 5,10,15… You order exactly what you need!
